Terms & Conditions

Tury Turizm Terms & Conditions

Tury Turizm Ltd. Sti. is a registered member of the Turkish Travel Agencies Association (Multiday Travel Agency with Tursab license 12113). Tury turizm has been in operation since 2019.

1. All holidays and offers on this website are sold subject to the following conditions.
2. Tury, Tury Tour and Tury Turizm are registered trademarks of and operated by Tury Turizm Ltd. Sti. – a Multiday Travel Agency. They will hereafter be referred to as “Tury,” “us,” or “we.”
3. We aim to outline the responsibilities that Tury has to you (the client) and any member of your party, as well as the responsibilities that the client has to us when a contract is formed between the client and us. It is essential to read and understand the contents.
4. The terms ‘vessel’ refer to boats, gulets, yachts, or ships. The terms ‘product’ refer to tours/cruises and holidays. The term ‘agent’ refers to the seller/travel agency.
5. The person whose name is on the booking contract will be considered the group leader and, as such, accepts these terms and conditions on behalf of all individuals named on, substituted, or added to the booking reservation form. All named persons will be deemed to have read, understood, and accepted all Booking Conditions.
6. All trips featured on Tury websites, brochures, and in-store are either operated by Tury or sold by Tury as an agent of local operators/providers, as well as our local products. Your contract will be with Tury as an agent of other Product Operators.
7. All prices listed on the website are current at the time of posting. The information provided is based on the latest available updates. Online prices may fluctuate due to various reasons, but once your booking is confirmed, your rates and terms will remain unchanged.
8. Tury’s Responsibility: Tury is not liable for any additional costs incurred by the Client due to delays, accidents, or disruptions beyond Tury’s control. When it comes to air, sea, and rail transportation, as well as accommodation services, Tury’s liability is limited according to the relevant international conventions. Tury cannot be held responsible for changes in schedules or delays caused by machinery or equipment breakdowns, strikes, theft, baggage loss or damage, or injuries related to hotel accommodation, transportation, baggage handling, or any associated matters. The client is responsible for bearing all such losses or expenses.
9. No-Show: If a client fails to attend a product or enters it after departure, or leaves before product completion, Tury will not provide any refund.
10. Agent’s Responsibility: It is the responsibility of your agent to inform Tury of any special requirements you may have and to convey to you any changes or alterations recommended to your agent by Tury.
11. Information and Pricing Policy: Before a booking is confirmed, Tury reserves the right to modify any brochure, website, and in-store prices due to circumstances beyond Tury’s control. This includes changes related to governmental actions, increases in transportation costs (including scheduled airfares and fuel costs), changes in dues, taxes, or fees for services (including landing taxes or embarkation/disembarkation fees at airports). Tury also reserves the right to change or adjust facilities, transport, services, itineraries, prices, and admission fees in the event of gasoline price increases, exchange rate fluctuations, and similar causes without being liable for compensation or refunds. In such cases, each passenger (client) may be required to pay an additional amount reflecting such increases.
12. Client Exclusion and Local Law: Clients agree to accept the authority and decisions of Tury employees and its suppliers’ employees and representatives while on the product. If, in their opinion, the health or conduct of a client before or after departure appears likely to jeopardize the safe, comfortable, or happy progress of the product, the client may be excluded from all or part of the product without prior notice or any liability on the part of Tury. In the case of the client’s ill health, Tury may make arrangements as it sees fit and will recover the costs from the client. Clients agree to comply with the laws and regulations of Turkey. Tury shall not be liable for clients who commit illegal or unlawful acts while on the product.
13. Flight, Ferry, and Bus Intermediary: Tury acts as an intermediary between the client and any flight/ferry/bus companies. If any changes are made by the company, including delays or cancellations due to unforeseen circumstances, Tury holds no liability. If the company issues changes, Tury guarantees contact with their clients to inform them of the changes, delays, and cancellations. In the case of delays, Tury will not issue refunds. However, in cancellations by the flight, ferry, or bus company, refunds will be given as per the relevant companies’ terms and conditions. Tury is always on the client’s side and will do everything in their best interest.
14.  Adventure Activities Tury can arrange for the client to participate in ‘Adventure activities such as Paragliding, Horseback riding tour, Hot Air Ballooning or a Quad bike tour example however, as a representative agent for the activity companies, any legalities resulting from accident, damage or loss is in no way the responsibility of Tury, the Client undertakes such risks at their own volition. However, as an intermediary between the client and the adventure company, Tury will fulfil its Duty of Care by providing products of a reasonable standard and supplying any necessary information. It is the Client’s responsibility to be aware of the possible risks in their chosen activity. Tury accepts no liability if there has been no fault on the part of Tury or its suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Tury or of any consequences that could not have been avoided even with all due care.
15. Travel Documentation: It is the Client’s responsibility to possess a valid passport (with many countries requiring passports to remain valid for six months beyond the stay) and the correct visa for entry into Turkey. Even though it is an online visa, it is advisable to print it out. The link for all relevant information is provided here: https://www.evisa.gov.tr/en/info/what-is-an-e-visa/. Additionally, clients should ensure they have the necessary vaccinations, preventative medicines, and other medical certificates, along with any required travel documents. Tury is not responsible for damages resulting from changes in regulations or laws regarding travel document requirements. While Tury is willing to assist in the case of lost or stolen documents, we cannot be held accountable for any additional costs. The client is not entitled to reimbursement or compensation for paid travel expenses.
16. Travel and Health Insurancesis Clients are solely responsible and strongly advised by Tury to secure their Travel and Health insurance, covering sickness, accidents, baggage loss/damage, theft, and cancellations, including repatriation while traveling. In the event of such occurrences during the trip, we shall not be liable for any associated costs or expenses. All commercial and publicly used vessels employed by Tury are mandated by Turkish law to have minimum liability insurance.
17. Health and Behavior: Prior to making a reservation, all clients are expected to ensure that they are in good health and capable of completing the itinerary for their chosen product. Clients with existing medical conditions or illnesses must disclose the true nature of such conditions at the time of booking and arrange to provide any necessary medication or treatment during the product. Such clients must also furnish a medical statement from a General Practitioner confirming their fitness to travel. Failure to disclose such information will be considered a violation of these booking conditions, releasing Tury from any obligations and liability.
18. Vaccinations and Allergies: Clients are responsible for obtaining any required vaccinations for their intended destinations. Additionally, clients must inform Tury of any allergies or physical conditions that may affect them during the product. Any other pertinent medical and health information should be communicated to Tury before making a booking.
19. Airport transfers can be arranged for an additional fee from any airport in Turkey. Please ensure to provide complete flight details, including arrival time and flight number, at least 1 week before your arrival. Failure to provide accurate and thorough information may result in the cancellation of any refunds for the transfer service.
20. Leisure Time: Certain intervals throughout the program may be labeled as “leisure time.” These intervals are primarily intended to give the Client an opportunity to rest, relax, and explore. The Client is free to utilize this leisure time as they see fit. Tury does not assume responsibility for any loss, accident, or injury during such leisure time.
21. Photography representatives from Tury may capture photos and films of our clients while they are using any Tury product. Any client who feels uncomfortable in these situations should inform the captain or crew to ensure they are not photographed while on board. Tury retains the right to utilize such material for advertising or promotion without requiring additional consent. Additionally, Tury reserves the right to use any comments, questionnaires, or complimentary letters that clients provide regarding Tury or its products in promotional literature without obtaining further consent. If a client prefers not to have their images used by Tury, they can notify us via email.
22. Personal Information: All client data is protected under the laws governing the “Protection of Personal Data” in Turkey. It is understood that when the contract is signed, the client agrees to the use of this data. Tury reserves the right to use the data for purposes such as direct marketing, market research, client demographics, statistics, and information for Tury and its business partners. If the client does not want any data to be used by Tury, they may inform us via email, and the data will be promptly destroyed.
23. Acceptance of Terms: Upon receipt of a deposit or final payment, it is understood that participants (clients) in the product have read and acknowledged all the terms and conditions outlined above and on related websites. They agree to comply with these terms.
24. TURY TOUR & LAND TOUR PRODUCTS

1. Deposit Payments for Tury: Reservations for all products can only be confirmed once Tury has received a deposit or the full payment. The amount will be verified automatically through our online booking system or with a team member if the reservation is made via email.
2. Balance payment: Depending on the product, payment may be requested before departure or upon arrival. Each product is processed individually, and all details will be confirmed on your ticket or itinerary. Regarding balance payments, we accept USD, TRY, EUR, and GBP, with currencies converted using xe.com exchange rates. Tury assumes no responsibility for variations in the final transaction amount due to fees and exchange rates used by banking institutions.
3. Cancellation by Clients: Clients have the right to cancel their contract with Tury at any time. The cancellation becomes effective upon Tury’s receipt of a written request from the Agent or, for direct bookings, from the Client. Clients seeking to cancel their charter product for any reason are eligible for reimbursement, the specific amount of which is contingent upon the timing of the cancellation; refer to the details below.

Cancellation Fees and Policies for Tury Land Tour Products

Cancellation Fees: (Including Products, Hotels, Buses, and Ferries)

• If notice is given 45 days or more in advance, Tury will accept cancellation and refund the full amount, except for an agreed-upon 20% of the total product cost. Additionally, third-party cancellation fees for flights, hotels, ferries, and buses will apply.
• If notice is given between 21 and 45 days, Tury will accept cancellation and refund the full amount, except for an agreed-upon 30% of the total product cost. Third-party cancellation fees for flights, hotels, ferries, and buses will also apply.
• For cabin charters with 20 days’ notice or less, no refunds will be provided.
• Tury serves as an intermediary between flights, hotels, ferries, and bus companies, each of which has its own separate cancellation fees. The client will be informed of all charges related to the cancellation of any or all of these services.

Open/Alternative Date Transfer Policy:

In the event of unforeseen circumstances leading to a change in a client’s plans, if notice is given at least 3 weeks (21 days) before the product, Tury will offer the client an open date option with no surcharge or transfer fees. All deposits from the original booking will transfer to the new dates, to be confirmed between the client and Tury. The availability of dates may vary, and prices may increase or decrease based on advertised prices at the time of the new booking confirmation. It’s important to note that this policy does not cover any cancellation fees associated with flights, hotels, ferries, or buses; these fees will be deducted and added to the balance of the next confirmed booking.

1. Cancellation by Tury: Tury reserves the right to reject and cancel any confirmed booking at our discretion without providing further explanation.
2. Excluded from the product are international flights, airport arrival/departure taxes, customs duties, visas, personal/health insurance, medical expenses, additional baggage fees on any flights, extra meals or beverages not specified in the product itinerary, entrance fees not listed as part of the product, expenses for currency exchange, fees for photography or videography in specific locations, laundry, tips or gratuities, and any personal items. If an item is not explicitly mentioned in the inclusions section of the itinerary, it is not covered by the product.
3. Product Changes: Tury reserves the right at any time to change the carrier used, hotel, or any part of the itinerary in the event of unforeseen circumstances, always considering our client’s best interests. In such cases, we will provide an alternative. We will strive to offer alternative dates on public holidays and an option for peak times of the season when choices may be limited. These changes may also impact departure/arrival from cities/ports. If this occurs, Tury will cover all transfer costs to the new destination/ports from the original destination/ports on the booking. There will be no additional charges for the client; however, under these circumstances, no refunds will be issued.

g.Tury Land Tours and Travel Complaints: If clients have any complaints about the product, they should promptly notify a Tury crew member (if available) or report the issue to the head office at the earliest opportunity for resolution. If Tury is unable to address the problem immediately, clients are required to submit a written complaint within 30 days of completing the product. Complaints received 31 days or more after the product is completed will not be acknowledged. Additionally, Tury is not obligated to address any complaints that were not previously submitted on site.

25. Vessel Engine Failure or Breakdown: If your product includes a vessel product, in the event of a breakdown of a vessel, Tury has 48 hours to resolve the problem by repairing the ship or replacing it with another boat. No refund of any kind will be issued under these circumstances. (For any other complaints, please refer to section 25.7.).
26. Guaranteed Departure Products on land tours: A significant portion of our products comes with a guarantee. These Guaranteed Departure Products are assured to leave on the dates specified in the brochure, except in situations beyond Tury’s control due to Force Majeure.
27. Minimum number Product Requirement on Land Tours: Only a small number of products offered by Tury have a minimum requirement. If the minimum number of bookings for a particular product is not met, Tury reserves the right to cancel the product. Tury will make every effort to find a suitable alternative for the client. The client can switch to an alternative product of similar value or choose to upgrade. If Tury is unable to find an alternative product with a date that fits the client’s plans, the client will be offered a full refund. Tury will communicate this information to the client or the client’s agent.
28. Domestic Flight Baggage Allowance: For all Tury Package offerings that involve a domestic flight, the luggage allowance is 15 kilograms per person. If additional weight allowance is needed, the client must inform Tury at the time of booking. Any excess weight beyond 15 kilograms is subject to extra charges determined by the airline. Tury bears no responsibility for any costs incurred if the client’s baggage allowance exceeds the limit.
29. Hotel/Airport Transfers: Tury requires precise information regarding the pickup and drop-off locations for any independently booked hotel or flight by the client. All details from online hotel/flight booking documents should be emailed to us at least two weeks prior to the product’s start date. This information should include the flight number, times, hotel name, address, etc. If a client provides Tury with inaccurate details, Tury will not be held responsible for any liabilities.
30. Hotel/Accommodation
31. Choosing the correct hotel: In package deals that include accommodation, Tury will make every effort to select the appropriate hotel. The customer will receive a comprehensive itinerary with the hotel information displayed on the booking page. It is the customer’s responsibility to review the hotel details, including reviews and locations. If the customer is dissatisfied with the accommodation, they should inform us promptly before approving the itinerary. Once the itinerary is finalized, changing the hotel choice may not guarantee the availability of an alternative option.
32. Hotel Complaints: Should any issues or concerns arise at the selected hotel, it is entirely the hotel’s responsibility to address and resolve them in accordance with the hotel’s rules and regulations.
33. Hotel Check-in and Check-out Times: For all package products, the check-in and check-out times at each hotel may vary based on individual hotel policies. The Tury Package product does not cover early check-in or late check-out fees.
34. 26. Pick Up & Drop off Times
35. Pickup and drop-off times for bookings or publications are approximated.
36. Pick-up and drop-off times may be subject to change or delay due to factors beyond Tury’s control, such as traffic. In the event of any changes, the Tury team will always notify you beforehand through email, text notifications, or in-person notifications at the hotel reception.
37. The customer needs to be prepared at the scheduled time to avoid any disruptions to subsequent pickups in case they are not at the agreed-upon location at the agreed-upon time. Tury reserves the right to proceed with the product without the customer in such cases. No refunds will be issued for the product under these circumstances.
38. 27. Captain’s Authority and Responsibility: If your product includes a blue cruise, all clients are contractually obligated to adhere to the vessel rules for their safety. Upon boarding any Tury vessels, there will be a meeting explaining safety procedures and vessel rules. The Captain has the authority to modify the navigation itinerary for the safety of the client, the crew, and the ship. Any high-risk activities or water sports that the client wishes to engage in are done solely at their own risk. They must comply with local regulations and the crew’s opinion, and possess all necessary permits and skills. Our Captains also have the overall authority to terminate any product prematurely due to circumstances related to adverse weather, dangerous and highly inappropriate behavior of the passengers, or sudden deterioration of anyone’s medical condition. The Vessel Rules are an integral part of these General Terms and Conditions.
39. 28. Guide and Driver Authority and Responsibility: While on any part of the product, the director or driver has the authority to do whatever is necessary regarding the safety of the client and themselves at all times. Our Guide/Driver also has the overall power to terminate or change any product due to any circumstances connected to dangerous and highly inappropriate behavior of any client, adverse extreme weather conditions, or sudden deterioration of anyone’s medical condition.
40. PRIVATE YACHT CHARTERS
41. Confirmation / Deposit Payment for Tury: Reservations can only be confirmed once Tury has received a deposit of 20% to 100% (depending on the vessel class). In rare instances, some charters may require full payment. The exact amount will be automatically confirmed by our online booking system or with a team member if the booking is made via email. It is also the client’s responsibility to verify and confirm with Tury that they have received all bookings, tickets, itineraries, and other pertinent information.
42. Tury Private Yacht Charters Final Payment: The payment terms vary for each vessel. Some charters necessitate pre-payment, while others require payment upon arrival. Our crew will inform you of the specific payment details during the booking process.
43. Reservations with advance payment required: The remaining amount must be paid 8 weeks prior to arrival, unless otherwise agreed upon between Tury and the client via email. Our team will inform you of the payment deadlines at the time of booking, and a confirmation will be emailed to you.
44. Reservations with ‘Arrival Payment’ required: For certain charters, a remaining payment will be requested upon arrival. In addition to USD, we also accept TRY, EUR, and GBP currencies, which will be converted using xe.com exchange rates. Tury assumes no responsibility for changes in the ultimate transaction amount resulting from fees and exchange rates applied by financial institutions.
45. Cancellation by Clients: Clients have the option to cancel their contract with Tury at any time. The cancellation will take effect upon Tury’s receipt of a written request from the Agent or, for direct bookings, from the Client. Clients seeking to cancel their charter product for any reason are eligible for reimbursement, the specific amount of which is contingent upon the timing of the cancellation; refer to the details below.

Cancellation Fees for Tury Private Yacht Charters:

• If canceled more than 1 year before the start of the service, a full refund will be issued.
• Cancellation between 1 year and 180 days before the commencement of the service will result in a 30% charge of the charter package value.
• Cancellation between 179 days and 90 days before the start of the service will incur a 50% charge of the charter package value.
• If canceled with less than 89 days notice before the start of the service, 100% of the charter package value will be charged.
• No refunds will be provided for partially used products or services.

1. Cancellation by Tury (Force Majeure): We retain the right to cancel any confirmed booking in exceptional circumstances of force majeure, as defined here. This includes war, the threat of war, riot, civil strife, industrial dispute, terrorist activity (threatened or actual), natural or nuclear disaster, fire, adverse weather conditions, flight cancellation, or any other external circumstances beyond the control of Tury. Compensation is not available if Tury is compelled to cancel or modify a product in any way due to force majeure.
2. Captain’s Authority and Responsibility: All passengers are contractually obligated to comply with the vessel rules for their safety. Upon embarking on any Tury vessels, there is a meeting explaining safety procedures and vessel rules. For the clients’ safety, the crew and the ship, the Captain can change the navigation itinerary. Any high-risk activity or water sports the client wishes to partake in are done solely at their own risk. They must comply with local regulations and the crew’s opinion and have all the necessary permits and skills. Our Captains also have the overall authority to terminate any product early due to any circumstances connected to adverse weather, dangerous and highly inappropriate behavior of the passengers, or sudden deterioration of anyone’s medical condition. The Vessel Rules are a constituent part of these General Terms and Conditions.
3. Complaints for Yacht Charter: In the unlikely event of a complaint, it should first be brought to the attention of the Captain and crew during the charter. If the complaint cannot be addressed at that time, the client must bring it to the attention of the Tury office so that immediate action can be taken. If Tury is unable to resolve the issue immediately, the client must submit a written complaint to Tury within 30 days of the completion of the charter. The client should also provide appropriate evidence related to the complaint. Complaints received 31 days or more after the completion of the charter will not be acknowledged. Additionally, Tury is not obligated to address any complaints that were not reported on-site earlier.
4. Exclusions: Additional beverages, food or snacks, fuel for watersports (for vessels with water sports available onboard), international port fees, airport arrival/departure taxes, transfers, land products, and excursions, professional guides, visas, personal insurance, personal items including, but not limited to, telephone, fax, or Internet/email access charges, film, fees for taking photographs or videos in specific locations, fees for changing money, medical expenses, excess baggage fees, customs duties, shopping, and tips or gratuities.
5. Vessel Capacity: Each vessel is officially designated with a passenger capacity, clearly indicated on all our websites and brochures. When making a reservation with Tury, it is essential to provide us with the precise number of passengers included in the booking.
6. Vessel Engine Failure or Breakdown In the event of a vessel breakdown, Tury has 48 hours to address the issue by either repairing the vessel or replacing it with another one. No refunds will be issued under these circumstances. (For any other complaints, please refer to section 24.8.).
7. Unanticipated Changes to Chartered Vessel, Routes, or Ports. Tury reserves the right to modify any pre-arranged or pre-booked chartered vessel due to unexpected circumstances, always considering the best interests of our clients. In such situations, we will offer a boat of equal or superior quality. We will make efforts to suggest alternative dates, particularly during public holidays and peak seasons when alternatives may be limited. These changes may also impact departure/arrival ports and routes. In such instances, Tury will cover all transfer costs to new ports. Clients will not incur additional charges; however, no refunds will be provided under these circumstances.
8. Responsibility for Care: If the product involves a Private Yacht Charter, the group leader will be obligated to exercise due care for the inventory and equipment of the vessel during the course of the event. It is the Client’s responsibility to directly compensate the captain or ship owner for any such damages before the conclusion of the product, unless otherwise agreed upon.
9. m. The information on this website is accurate at the time of publication to the best of our belief; we disclaim any liability for any inaccuracies contained herein.

Tury- Tury Tour, and Multiday Travel Agency are all brands operated by Tury Turizm Limited Company, Tursab No. 12113 (Turkish Association of Travel Agencies).